No. ElectroGlow is a South African Business that stocks both local and international brands and only delivers locally within South Africa

Once your order has been collected by our courier team, you should receive an email with a tracking number and FastWay contact details. If the Estimated Time of Arrival is inconvenient for you, it is the responsibility of the customer to contact FastWay with your unique tracking number to reschedule your delivery.

Our courier team should re-attempt delivery at the next convenient time. It is likely that the team will make contact you to reschedule or check your availability. Should you receive no communication and still no package after a day or two: All delivery enquiries are to be handled directly with our courier team. Get in touch with their customer care line immediately and make sure you have your unique tracking code on-hand.

Should an item not not suit your style or was not what you expected, you can return for an exchange or refund in accordance with our Return and Refund Policies. Simply send us an email with your order number and return request. Our team will assist with processing your return for either an exchange or refund. Once approved, our team will schedule the collection of the returning item/s. Only once item/s are received back at ElectroGlow distribution centre and passes the quality inspection will your exchange or refund be processed. Should the returned item/s be returned in a used, damaged or soiled state, your exchange or refund will not be processed.